Support Lead Full Time- 8037-Manassas, VA

Five Below • Manassas, VA

1d • Onsite

About The Position

The Support Lead helps deliver Five Below’s customer experience and supports daily store operations. The role trains and assists associates, provides excellent customer service, supports merchandising and stock activities, and may take full responsibility for store operations as Manager on Duty. The Support Lead also helps open and close the store and maintains the sales floor and stock room.

This hourly position is based in Manassas, Virginia. It starts at $14.00 per hour. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The position requires frequent physical activity, including moving merchandise weighing up to 25 pounds, using ladders, and remaining upright for much of the workday.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old.
• Able to perform all essential job functions in compliance with applicable federal, state, and local laws.
• Able to operate a cash register frequently.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders to retrieve and put away stock.
• Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to work a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required.
• Able to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, attentive service.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
• Serve as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
• Help drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager according to store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED