Support Lead Full Time- 8037-Manassas, VA

Five Below • Manassas, VA

2d • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, maintaining merchandising standards, and driving sales. The role trains and supports associates, assists with receiving and organizing stock, and serves as Manager on Duty when needed. It also includes opening and closing the store, maintaining the sales floor and stock room, and completing other duties as assigned by the Store Manager. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
• Ability to operate a cash register; move merchandise weighing up to 25 lbs and place or retrieve merchandise at heights of 5–10 feet; and frequently use ladders.
• Ability to kneel, bend, twist, and stoop, move throughout the sales floor and stock room, and remain stationary and upright for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Open or close the store, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager and store needs.

Benefits

• The posting directs applicants to the company's benefits site for information about benefits and perks, including health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED