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The Telephone Triage Nurse will provide patient/family centered care, acting as a partner and adviser. This role assists and supports patients and families to optimally manage their healthcare, respecting their culture and values, individual needs, health goals, and treatment preferences. The nurse will apply critical reasoning and astute clinical judgment to expedite appropriate care and treatment, assessing patients through telecommunication technologies such as telephone, fax, email, internet, or patient portal technology. This position ensures proper scheduling and follow-up on test results for providers, uses active listening skills, approved protocols, and evidence-based practice to explain test results and medications, and adheres to the American Nurses Association Code of Ethics for Nurses. The nurse participates in their own professional development, maintains required competencies, identifies learning needs, and seeks appropriate assistance or educational offerings. They demonstrate the ability to function in a professional setting through active participation in a professional practice model, including shared governance, adherence to standards of care, peer review, and professional development. The role focuses on patient safety and quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the healthcare system, and evaluating patient outcomes. The nurse maintains knowledge of care teams for coordination of patient care, self-management, population management, and communication skills, and adapts their communication style to meet the needs of patients from diverse backgrounds. Exceptional assessment, critical thinking, and customer service skills are essential.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree

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