Registered Nurse (RN) Pediatric Call Center
About The Position
The Registered Nurse performs telephone triage for a diverse pediatric patient population, assesses needed care, and collaborates with patients and others to provide clinical solutions. The role provides comprehensive nursing assessment in an untraditional nursing environment and participates in team conferences, including helping assess patient education needs. The nurse notifies each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients before the office opens, regardless of follow-up needs. The nurse also notifies designated leadership of operational concerns. The position may be remote or based in a call center, but the employee must live within one hour of a call center. The schedule is five eight-hour shifts, Monday through Friday.
Requirements
- Graduate from an accredited School of Nursing.
- Current license to practice as a Registered Nurse in the applicable state.
- Apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses required for states where new clients may reside.
- BLS certification required per policy guidelines.
- Must live within one hour of a call center.
- Ability to speak English and adapt communication to the patient audience.
- Ability to lift 25 pounds.
- Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Ability to respond quickly to changes in patient or call center conditions.
- Five years of RN experience; pediatric experience is preferred.
Nice To Haves
- BSN.
- Experience in telephone triage, pediatrics, and ED triage.
Responsibilities
- Perform telephone triage with a diverse patient population.
- Assess needed care and collaborate with patients and others to provide clinical solutions.
- Provide comprehensive nursing assessment in an untraditional nursing environment.
- Participate in team conferences and help assess patient education needs.
- Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients before office opening, regardless of follow-up needs.
- Notify designated leadership of operational concerns.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay such as shift and on-call pay, based on the teammate's job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
