Registered Nurse (RN) Pediatric Call Center

Advocate Health•Charlotte, NC

8d•$36 - $53

About The Position

The Registered Nurse performs telephone triage for pediatric patients, providing comprehensive nursing assessments in a nontraditional nursing environment. The nurse assesses care needs and collaborates with patients and others to identify clinical solutions, participates in team conferences, and helps assess patient education needs. The position may be performed remotely or from one of the call centers, but the employee must live within one hour of a call center. The role is part-time, scheduled for three 8-hour shifts Monday through Friday, totaling 24 hours per week.

Requirements

Graduate from an accredited School of Nursing.
Hold a current license to practice as a Registered Nurse in the applicable state.
Apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses required for states where new clients may reside.
Hold BLS certification, as required by policy guidelines.
Ability to speak English and adapt communication to the patient audience.
Ability to concentrate and use critical-thinking skills in a fast-paced environment with numerous interruptions, and respond quickly to changes in patient or call-center conditions.
Ability to live within one hour of a call center.

Nice To Haves

Five years of RN experience; pediatric experience is preferred.
BSN.
Experience in telephone triage, pediatrics, and emergency department triage.

Responsibilities

Perform telephone triage with a diverse patient population, including pediatric patients.
Assess needed care and collaborate with patients and others to provide clinical solutions.
Provide comprehensive nursing assessments in a nontraditional nursing environment.
Participate in team conferences and help assess patient education needs.
Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients before office opening, regardless of follow-up needs.
Notify designated leadership of operational concerns.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health-care and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential premium pay, including shift and on-call pay, for eligible positions.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Benefits eligibility may depend on FTE or employment status.