Registered Nurse (RN) Pediatric Call Center
About The Position
The Registered Nurse performs telephone triage for pediatric patients in an unconventional nursing environment. The role assesses patients’ care needs, collaborates with patients and others to develop clinical solutions, and participates in team conferences and the assessment of patient education needs. The nurse must notify each practice, physician, and/or managed care client of patient or parent encounters before the office opens, regardless of whether follow-up is needed, and notify designated leadership of operational concerns. The position is full time, 40 hours per week, working four 10-hour shifts. It may be performed remotely or at a call center, but the employee must live within one hour of a call center. Compensation is listed at $35.50–$53.25 per hour. A current Registered Nurse license for the applicable state is required, along with a South Carolina RN license and any other state RN licenses needed for clients’ locations. BLS certification is required per policy guidelines.
Requirements
- Graduate from an accredited School of Nursing.
- Current license to practice as a Registered Nurse in the applicable state.
- Apply for and maintain a South Carolina Registered Nurse license and any other state RN licenses required for states where new clients reside.
- BLS certification, as required by policy guidelines.
- Ability to speak English and adapt communication to the patient audience.
- Critical-thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Ability to respond quickly to changes in patient or call center conditions.
- Ability to perform the physical demands of the role, including lifting up to 25 pounds.
Nice To Haves
- Five years of RN experience.
- Pediatric experience.
- BSN.
- Experience in telephone triage, pediatrics, and ED triage.
Responsibilities
- Perform telephone triage with a diverse pediatric patient population.
- Assess needed care and collaborate with patients and others to provide clinical solutions.
- Provide comprehensive nursing assessments in an unconventional nursing environment.
- Participate in team conferences and help assess patient education needs.
- Notify each practice, physician, and/or managed care client of all patient, parent, or managed care client encounters before office opening, regardless of follow-up needs.
- Notify designated leadership of operational concerns.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Potential premium pay, incentive pay for select positions, and annual performance-based increases.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
