Registered Nurse, Call Center

Alive Hospice Inc.•Nashville, TN

About The Position

The Call Center Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The role provides timely, compassionate, and clinically appropriate triage to patients and families. When patient needs, acuity, or staffing limitations require, the nurse may be dispatched to perform in-home visits, including crisis or death visits. The position is full time, based in Nashville, Tennessee, and requires residence in Tennessee. The schedule is 11:00 p.m. to 7:00 a.m., with four weekend shifts per month.

Requirements

Current, valid Tennessee RN license.
At least one year of nursing experience.
Valid driver’s license and automobile insurance as required by Tennessee state law.
Must reside in Tennessee.
Knowledge of, or willingness to learn, hospice philosophy and care delivery.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Hospice, oncology, home health, or long-term care experience preferred.

Responsibilities

Perform after-hours triage using nursing judgment to assess patient needs and determine appropriate interventions.
Receive and manage after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
Plan care interventions and dispatch on-call nurses when in-person visits are required.
Provide telephone support to families at the time of death and initiate follow-up according to agency protocol.
Serve as a clinical and procedural resource for on-call staff.
Review triage documentation for accuracy, completeness, and timeliness.
Communicate changes in patient condition to the appropriate primary nurse, team, physician, or outside agency.
Notify the on-call administrator of significant issues, concerns, or operational barriers.
Ensure adherence to agency policies, procedures, and regulatory requirements.
Perform in-home nursing visits when required by patient need, workload, staffing availability, or geographic considerations.
Provide skilled nursing care in patients’ residences in alignment with established plans of care.
Conduct death visits, support families, and complete required death procedures according to agency protocol.
Communicate patient status, interventions, and outcomes to the triage nurse, primary nurse, and interdisciplinary team.
Interact with physicians as needed to support patient care and symptom management.
Support care plan goals, outcome management, and variance analysis.
Participate in planning, implementation, and evaluation of patient services.
Attend meetings and trainings as requested.
Cover additional after-hours needs when the office is unable to open.
Perform other duties as assigned.