Warranty Administrator Jobs

About The Position

Requirements

• 1–3 years of experience in warranty administration, automotive service operations, or a related dealership environment.
• Strong attention to detail
• Sense of urgency
• Communication skills
• Mathematics – ability to solve basic math calculations.
• Computer skills
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Prepare and process warranty repair orders, ensuring compliance with manufacturer and aftermarket warranty procedures.
• Review repair orders for completeness, correct errors, assign appropriate labor operation and failure codes, and process claims promptly upon repair completion.
• Verify repair orders against vehicle service history to prevent duplicate claims and warranty shop comeback submissions.
• Track, review, and resolve returned, rejected, or adjusted warranty claims, working with manufacturer representatives to obtain approvals or additional authorization.
• Maintain accurate records of warranty claims, claim status, parts returns, inspections, and manufacturer-required documentation.
• Book technician labor hours, including up-flags and back-flags, and communicate adjustments to technicians and management.
• Monitor warranty program usage, identify potential abuse or fraudulent activity, and report concerns to department management.
• Develop productive relationships with manufacturer and aftermarket warranty representatives while ensuring compliance with dealership standards.
• Prepare daily warranty status reports for service management and document and collect customer deductibles and warranty-related charges properly.
• Support dealership operations by backing up the service cashier, answering phones.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs