Warranty Administrator

Werner Hyundai • Tallahassee, FL

4d • Onsite

About The Position

We are seeking an experienced, organized, and detail-oriented Automotive Warranty Administrator to join the Service Department. This position is responsible for accurately processing manufacturer warranty claims, maintaining compliance, managing warranty receivables, and protecting the dealership from preventable chargebacks and lost revenue. The role reports to the Service Manager of the respective dealership and is not remote. The work schedule is Monday through Friday. Kia and/or Hyundai experience is a plus. A hiring bonus and relocation assistance may be available for a highly qualified individual.

Success in this position means claims are processed quickly and correctly, warranty schedules are clean, aging is minimal, preventable chargebacks are reduced, manufacturer compliance is strong, and communication with the Service Department is consistent. The Warranty Administrator takes ownership of the warranty process from repair order close through final payment, recognizing its impact on the profitability and performance of the Service Department.

This is a drug-free workplace. Candidates must be willing to submit to a pre-employment background check, motor vehicle report review, and drug screen. The employer is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

• 2–5 years of automotive warranty experience is required.
• Knowledge of manufacturer warranty policies and dealership repair order processes.
• Strong understanding of automotive terminology and technician documentation.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage deadlines and multiple outstanding claims.
• Strong communication and problem-solving skills.
• Comfortable working with Service Advisors, Technicians, Parts, Accounting, management, and manufacturer representatives.
• High level of integrity and accountability.
• Willingness to submit to a pre-employment background check, motor vehicle report review, and drug screen.

Nice To Haves

• Kia and/or Hyundai experience is a plus.
• Automotive dealership warranty experience is strongly preferred.

Responsibilities

• Process warranty claims by the next business day following repair order close.
• Review warranty repair orders for accuracy, proper documentation, and manufacturer compliance.
• Verify Complaint, Cause, and Correction documentation, labor operations, causal parts, diagnostic information, and required authorizations.
• Review vehicle service history to prevent duplicate or incorrect claims.
• Flag technicians for warranty labor hours earned.
• Handle rejected claims, claim corrections, adjustments, and chargebacks.
• Monitor and manage aging warranty schedules, unpaid claims, and outstanding receivables.
• Conduct weekly warranty schedule reviews and report claim status and aging concerns to the Service Manager.
• Assist Service Advisors with closing open warranty repair orders and resolving documentation issues.
• Assist Service Advisors and Technicians with warranty questions and manufacturer requirements.
• Communicate with manufacturer warranty representatives and resolve claim-related issues.
• Monitor warranty parts return requirements and coordinate with the Parts Department.
• Identify claim trends and recommend process improvements to reduce rejections and chargebacks.
• Immediately report suspected fraudulent or improper manipulation of warranty claims to management.
• Assist with manufacturer audits, special projects, and warranty reporting as requested.
• Stay current on manufacturer warranty policies and attend required warranty training.
• Administer extended warranty claims with management assistance.
• Manage the Service Loaner program.

Benefits

• Competitive pay and benefits.
• Manufacturer-specific training.
• Medical insurance offering 100% benefits and free telehealth.
• Benefits after 30 days of employment.
• Employer-paid life insurance.
• Dental and vision insurance.
• Voluntary short-term and long-term disability, supplemental life insurance, accident, hospital indemnity, and critical illness plans.
• 401(k) with employer match.
• Employee Assistance Plan.
• Employee discounts and referral program.
• Paid time off and paid holidays.
• Training and certification support.
• Hiring bonus and relocation assistance may be available for a highly qualified individual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed