Automotive Warranty Administrator

St. Louis • Glendale, MO

8d

About The Position

Glendale Chrysler Jeep Dodge Ram is seeking an experienced Automotive Warranty Administrator for its high-volume service department in St. Louis, Missouri. The role is responsible for accurate, timely warranty claim processing and appropriate reimbursement, while ensuring compliance with manufacturer requirements. The administrator works with Service Advisors, Technicians, Parts Department personnel, and management to support efficient warranty operations.

Requirements

• Previous automotive dealership warranty administration experience is preferred.
• Knowledge of manufacturer warranty policies, claim procedures, labor operations, and automotive repair terminology.
• Experience with dealership management systems (DMS) and manufacturer warranty claim platforms.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong computer, written communication, and problem-solving skills.
• Ability to work independently and maintain positive relationships across departments.
• Professional, dependable, and team-oriented attitude.
• Ownership of work and follow-through on outstanding claims, with a commitment to accuracy and accountability.

Nice To Haves

• Stellantis warranty experience; experience with other manufacturers is also welcome.

Responsibilities

• Review, prepare, and submit manufacturer warranty claims accurately and by required deadlines.
• Verify labor operations, failure codes, parts information, repair documentation, and other claim details.
• Monitor warranty payments, identify discrepancies, and ensure appropriate reimbursement.
• Research, correct, appeal, and resubmit rejected, denied, or short-paid claims.
• Stay current on Stellantis warranty policies and procedures, recalls, service bulletins, and manufacturer requirements.
• Maintain accurate, organized, audit-ready warranty records, including repair documentation and warranty parts records.
• Collaborate with Service Advisors, Technicians, Parts Department personnel, and management to resolve warranty-related issues.
• Track outstanding claims and proactively address delays or missing information.
• Review claim activity, outstanding balances, chargebacks, and recurring issues to identify improvement opportunities.
• Help maintain efficient warranty procedures that reduce errors and chargebacks and improve reimbursement timelines.
• Complete required manufacturer and company training and perform additional related duties as assigned.

Benefits

• Medical insurance options
• Dental insurance options
• 401(k) retirement plan
• Paid training and professional development
• Career growth opportunities
• Employee vehicle purchase program
• Employee discounts on dealership products and services
• Complimentary Saturday lunches
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed