Service Warranty Administrator - Audi of Westmont

AutoNation • Westmont, IL

1d • $22 - $39

About The Position

The Service Warranty Administrator reviews, prepares, records, reconciles, and submits warranty claims to the appropriate parties. The role is responsible for claim processing and corrections, warranty repair order accuracy, claim reporting and audits, and supporting service consultants, technicians, and managers with warranty-related processes. The administrator also monitors claim schedules, identifies trends and potential fraud, and complies with applicable regulations.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in an automotive dealership.
• Technical aptitude demonstrated by ASE certification or successful completion of a pre-employment test.

Responsibilities

• Process all claims by the next business day following the repair order close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order for proper completion, accuracy, and legibility according to policies and procedures.
• Analyze problems, identify trends, and develop strategies to maximize the claim process.
• Flag technicians for the hours earned on the services they performed.
• Check each repair order against vehicle service history to avoid duplicate claims.
• Provide the service manager with a weekly report regarding claim status.
• Report fraudulent manipulation of warranty claims.
• Provide the parts manager with an updated parts listing weekly.
• Conduct weekly warranty and schedule audits, review old claims, and address adjustments or write-offs.
• Assist service consultants in closing open warranty repair orders.
• Assist service consultants and technicians with warranty questions.
• Assist with special projects, audits, and reports as requested.
• Review and manage aging schedules and reports.
• Understand and comply with applicable federal, state, and local regulations, including safety requirements, hazardous waste disposal, and OSHA right-to-know requirements.
• Attend warranty training courses as needed.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED