Warehouse Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• At least 5 years of direct or related warehouse experience.
• At least 1 year of experience mentoring or leading others.
• Proficiency with warehouse management systems (WMS).
• In-depth knowledge of safety regulations and warehouse best practices.
• Ability to operate a forklift and knowledge of dock equipment.
• Intermediate skills with Microsoft Office products, especially Word, PowerPoint, and Excel.
• Ability to sit, walk, and stand continuously and communicate effectively in writing and verbally using a PC/keyboard or telephone.
• Ability to effectively deal with moderate levels of stress.
• Ability to lift and move 40–80 pounds in a warehouse environment.
• Ability to stand, kneel, bend, squat, and stoop as needed.
• Demonstrated leadership, motivation, teamwork, and a positive work attitude.
• Problem-solving ability; ability to work in a time-sensitive environment and adapt as priorities shift.
• Strong organization, planning, and prioritization skills.
• Ability to work in a client-centric environment and interact successfully across varied settings and with a broad, diverse workforce.
• Excellent verbal and written communication skills, including listening, urgency, and consistent follow-through.
• Personal integrity, credibility, and adaptability to ICAT’s core values.

Nice To Haves

• Bachelor’s degree, preferably in Logistics, Supply Chain Management, Business Administration, or a related field.
• Relevant certifications such as APICS or CILT.
• Warehouse experience in the freight forwarding or logistics industry.
• Cross-dock experience is highly preferred.

Responsibilities

• Oversee day-to-day warehouse operations, including receipt, storage, picking, packing, and dispatching of goods.
• Serve as a point of contact for customer service needs and collaborate with operations and customer service teams to support accurate, timely order fulfillment.
• Supervise staff by training them on SOP changes and processes, monitoring productivity, and handling performance and disciplinary issues.
• Identify process improvements and implement best practices and technological solutions.
• Use warehouse management systems to manage inventory and streamline operations; use metrics to measure workload and productivity.
• Maintain inventory accuracy to meet internal and external demand; address operational issues and inventory discrepancies and communicate with clients and stakeholders.
• Prepare a turnover report for the incoming shift, if applicable.
• Help plan warehouse layout and space requirements to prevent loss or damage and optimize warehouse space, considering freight turnover, size, weight, and other factors.
• Ensure compliance with OSHA safety regulations, industry standards, and company policies; conduct safety audits, inspections, and training, and implement protocols for hazardous materials and equipment safety.
• Prepare reports as required.
• Oversee maintenance and repair of warehouse equipment and systems, if applicable.
• Drive a forklift when necessary.
• Perform other duties as assigned.
• Directly supervise and hold staff accountable; support the team in setting and achieving goals and performance objectives.
• Coach and mentor team members, identify training requirements, and conduct training as needed.
• Hold regular individual one-on-one and team meetings, and communicate department and individual initiatives and goals.
• Develop, monitor, and regularly review metrics and goals with team members.
• Conduct performance appraisals, provide rewards, and execute disciplinary actions or workplace solutions for department staff.
• Manage recruiting and hiring for new staff requirements.
• Maintain an environment that enables the team to contribute to ICAT’s overarching goals and mission.