Veterinary Assistant Jobs

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Veterinary Assistant

Alliance Animal Health•Riverdale Park, MD

About The Position

Riverdale Park Animal Hospital is seeking a versatile, team-oriented veterinary professional to support both reception and technician duties. The position involves working directly with clients and providing hands-on patient care, with the ability to transition between responsibilities as hospital needs change. The role is suited to someone experienced in both areas who is comfortable in a fast-paced veterinary environment. Reception work includes welcoming clients and patients, answering calls and emails, triaging concerns, scheduling appointments, processing check-ins, checkouts, and payments, supporting clients compassionately, communicating about pet care and medical outcomes, and maintaining the reception area. Technician work includes patient care, assisting veterinarians with appointments and procedures, animal restraint, venipuncture and sample preparation, using and maintaining medical and laboratory equipment including IDEXX equipment, and assisting with diagnostics, treatments, and patient monitoring. The hospital describes its care as personalized and fear-free, and its team as ASL-friendly with support in English and Spanish. Spanish and English fluency is preferred but not required. The role includes opportunities for virtual and hands-on interactive training and continuing development. Candidates must be comfortable with unpleasant odors and noises and may be exposed to bites, scratches, animal waste, and potentially contagious diseases. Hiring eligibility may be contingent on satisfactory completion of pre-employment screening.

Requirements

  • At least 1 year of experience in a general veterinary practice.
  • Strong technical skills, including animal restraint and venipuncture.
  • Working knowledge of veterinary medicine and common medical procedures.
  • Compassionate, calm, team-oriented approach and ability to multitask in a fast-paced environment.
  • Strong communication and client service skills.
  • Strong organizational and computer skills.
  • Self-starter with a desire to continue developing veterinary knowledge and technical skills.
  • Ability to transition confidently between front-desk and patient-care responsibilities based on hospital needs.
  • Comfort working in a fast-paced veterinary environment and with unpleasant odors and noises; may be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

  • Experience in both veterinary reception and technician roles.
  • Fluency in Spanish and English.

Responsibilities

  • Greet and welcome clients and patients in a friendly and professional manner.
  • Answer phones, emails, and client questions, and appropriately triage concerns.
  • Schedule appointments to support efficiency and hospital flow.
  • Check clients in and out and accurately process payments.
  • Provide compassionate and discreet emotional support to clients during difficult times.
  • Communicate with clients about their pets’ care and medical outcomes.
  • Maintain the cleanliness and visual appeal of the reception area.
  • Provide hands-on patient care and assist veterinarians with appointments and procedures.
  • Safely perform animal restraint.
  • Assist with venipuncture, blood collection, sample preparation, and other technical procedures.
  • Use and maintain knowledge of medical equipment and laboratory processes, including IDEXX laboratory equipment.
  • Assist with diagnostics, treatments, and patient monitoring as directed by the veterinarian.
  • Collaborate with the hospital team to provide high-quality patient care.
  • Transition between reception and technician responsibilities as needed.

Benefits

  • Health, dental, and vision coverage.
  • Liability insurance.
  • 401(k) and 401(k) matching program.
  • Life and supplemental insurance.
  • Health savings account (HSA) and flexible spending account (FSA).
  • Employee Assistance Program.
  • Paid vacation and sick time for all employees.
  • Paid bereavement program.
  • Paid parental leave program.
  • Competitive compensation.
  • Continuing education allowance for licensed, registered, or certified roles.
  • Tuition reimbursement for any AVMA-accredited veterinary technology program.
  • Career development opportunities.
  • Referral bonus program for most positions.
  • Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.

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