Customer Fulfillment Coordinator
Alfa Laval • Greenwood, IN2d • Hybrid
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Customer Fulfillment Coordinator
Alfa Laval•Greenwood, IN
•Hybrid
About The Position
As an integral member of our team, you will play a pivotal role in supporting customers throughout their service journey. You will have the opportunity to be the customer’s primary point of contact during the service process. You provide clear updates, coordinate internal progress checks, and ensure expectations are aligned from start to finish, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.
Requirements
- Experience in customer service, service coordination, logistics, or project management related roles.
- Strong communication and follow-through skills.
- Ability to balance multiple priorities with professionalism.
- Associate’s degree in business administration or related discipline, with relevant experience
- 3–5 years of experience in customer service, field coordination, or project support.
- Proven ability to manage multiple customer touchpoints and coordinate across internal teams (Field Service, Service Centers, ATS, and Distribution Centers).
- Familiarity with logistics, service scheduling, or supply chain dependencies.
- Skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments.
- Understanding of Field Service, Service Center, and Logistics Scheduling Dependencies.
- Ability to Identify Risks Early and Escalate Appropriately.
- Professional Relationship Management under Time-Sensitive Conditions.
Responsibilities
- Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness.
- Serve as the customer communication point throughout order and service fulfillment.
- Coordinate schedule timing, site readiness, and material delivery requirements.
- Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers.
- Collaborate with ATS & AMDC to monitor availability of non-standard or replacement parts prior to dispatch or repair.
- Monitor order execution status and proactively notify customers of risks, delays, or required changes.
- Escalate internal blockers through the escalation channels for resolution.
- Update systems of record (OneCRM, One4AL, OneService, ServiceNow, and other systems to reflect milestone progression.
- Confirm order completion, invoicing requirements and invoice ready confirmation for order handler.
Benefits
- healthcare
- dental and vision plans
- a robust wellness program
- generous 401(k)
- paid holidays
- paid time off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
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