Ambulatory Patient Access - Float

Nationwide Children's Hospital•Columbus, OH

23h•Onsite

About The Position

This is a Full-Time Registration Float position, working Monday through Friday from 7:30 AM to 4:00 PM. The role requires a valid Ohio driver’s license and proof of auto insurance, with the candidate needing to pass a motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital. The position involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The individual will provide excellent customer service, obtain accurate demographic, insurance, and physician information, screen patient data for insurance eligibility and pre-certification, and assist self-pay patients with financial assistance referrals. The role also involves maintaining open communication with various departments and clinical staff, and assisting in the shadowing/precepting of new employees. Nationwide Children's Hospital is committed to Diversity, Equity and Inclusion, fostering a collaborative culture to provide innovative care and groundbreaking research.

Requirements

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy.
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
High School Diploma or equivalent.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree.
One year of health care experience.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.