Assistant Store Sales Manager
About The Position
The Assistant Store Manager at Mattress Firm is a transitional role designed to develop skills for a future store manager position. This role focuses on elevating and enhancing the customer's in-store experience by serving as a trusted sleep authority and offering best-in-class products. Assistant Store Managers are responsible for executing MFRM selling programs and supporting a seamless omnichannel experience to create a compelling and engaging customer-centric environment. They play a key role in resolving customer-related issues and escalating when necessary. The position involves assisting the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising across multiple store units. Additionally, Assistant Store Managers support team member development by providing technical and product knowledge, assisting with training, and fostering a coaching culture to improve customer experience and selling aptitude. The core mission of Mattress Firm is to help people sleep well to live well, with Sleep Experts® at the heart of this mission. Mattress Firm is America’s largest specialty mattress retailer, with over 2,400 stores and 6,000 Sleep Experts®.
Requirements
- Ability to lift, pull, and push 50+ pounds.
- Legal authorization to work in the United States without the need for sponsorship.
- Proof of eligibility to work in the United States.
Responsibilities
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
- Execute MFRM selling programs and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
- Serve as a lead in resolving customer-related issues and escalating when necessary.
- Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units.
- Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert.
- Assist Senior Store Manager with training of store associates.
- Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude.
- Achieve or exceed store financial targets through effective execution and customer service at the store level.
- Ensure store execution of product merchandising, marketing, and POP standards.
- Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
- Additional bonus opportunities may be available and awarded at the discretion of the Company for eligible Leadership and individual contributor roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
