Manager, Learning Experience Design

Capital One • McLean, VA

18h

About The Position

Training is changing fast, and Capital One needs a leader who can both perform the work and guide others in improving their methods. This role is not merely about managing content production but about designing how people truly learn in a high-tech environment. The Manager will specifically build tools for the Commercial Bank and Financial Services teams, contributing to Capital One's significant investment in new hire onboarding and employee/leader growth. The position is a "player-coach" role, involving hands-on project building while simultaneously establishing design standards for the team. The individual will have the autonomy to experiment with new tools and influence how thousands of employees are taught, moving away from traditional, lengthy courses towards practical, problem-solving tools integrated into the workflow.

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in learning design and development
• At least 4 years of experience with Articulate Storyline or Adobe

Nice To Haves

• 6+ years of experience in learning design and development.
• 4+ years of experience in Training Design and Development for digital modalities.
• 4+ years of experience with multimedia photo and video editing software.
• Experience building custom GPTs or specific prompt libraries that non-technical employees can use for daily tasks.
• Experience using Experience API or similar data tools to track how people use learning materials outside of a standard classroom.
• Experience working in an environment where you treated a learning program like a product, using feedback and data to keep improving it after it launched.
• Familiarity with designing for Virtual Reality (VR) and Augmented Reality (AR) or building simulations for technical training.
• Proven experience building content that meets WCAG or Universal Design for Learning (UDL) standards.
• Portfolio of work that shows examples of digital learning, live workshop materials, and at least one instance where you used AI to solve a design problem or build a tool.

Responsibilities

• Set the Standard: Work alongside our designers to show them how to use new methods like quick prototyping and AI-assisted drafting.
• Practical AI Use: Use AI tools to build outlines, scripts, and practice scenarios. You will also create tools—like specific AI prompts or practice bots—that employees can use to get help after a class is over.
• Hands-on Creation: You will be responsible for the creative work from start to finish. This includes writing video scripts, mapping out courses, building simulations, and creating digital games.
• Fix the Classroom: Turn our live and virtual classes into workshops. Instead of sitting through lectures, you’ll design sessions where people spend their time practicing skills and getting feedback.
• Build for the Flow of Work: Create short, 3-to-5-minute lessons that live where our employees already spend their time, like Slack or G-Chat.
• Prove It Works: Go beyond "completion rates." Use data to see if people are actually changing how they work and if our programs are helping the company meet its goals.
• Design for Everyone: Ensure every tool we build is easy to use for everyone and meets accessibility standards like Web Content Accessibility Guidelines (WCAG).
• Be the Expert: You will work closely with our learning consultants to turn business needs into training that works. You will decide the best way to build a solution—whether that's a video, a live workshop, or a digital game.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees