Program Manager - Learning Experience Design

Bon Secours Mercy Health

23h

About The Position

The Program Manager, Learning Experience Design will create and continuously improve learning programs using an array of educational approaches. These approaches include development of blended learning, including e-Learning, instructor lead training/virtual instructor lead training, microlearning, and multimedia assets. This role is a balance of learning experience design and content creation. The position involves applying human-centered design and instructional design methodologies to develop advanced multi-modal learning experiences, researching and curating content, maintaining existing learning solutions, and collaborating with the Learning Technology Solutions Team. The Program Manager will partner with Subject Matter Experts (SMEs) to define learning solutions, manage projects using Agile methodology, and drive innovation in learning deliverables to achieve behavior change.

Requirements

• Bachelor's degree - Instructional Design, Communications, Education, Human Resource Management, Organizational Communication
• Minimum of 5 years’ experience in learning/education/human resources.
• Instructional Design
• Adult Learning Theory
• Project Management
• Research
• Analytical
• Reporting
• Writing Skills
• Oral Comprehension
• Service Orientation
• Strategic Thinking
• Active listening
• Interpersonal Skills
• Communication
• Problem Solving
• Critical thinking
• Organization
• Persuasion
• Detail Oriented
• Time Management
• Proficiency in Microsoft Word, PowerPoint and Excel.
• Proven ability on office computer systems, including Internet, email and database systems.
• Ability to maintain highly confidential information.
• Proficiency in Articulate Storyline 360 program.

Nice To Haves

• Masters - Instructional Design, Communications, Education, Human Resource Management, Organizational Communication
• Strong verbal and written communication skills, well-developed interpersonal skills, highly organized, with the ability to adapt quickly to changing priorities, effective prioritizing and time management skills.

Responsibilities

• Apply human-centered design and instructional design methodologies to design and develop advanced multi-modal learning experiences, including simulation, gamification, live action video, instructor-led/virtual instructor-led, blended, and social learning.
• Research, curate, and/or adapt existing content assets to incorporate into learning journeys and blended programs.
• Maintain, evaluate, and iterate on existing learning solutions to ensure content and learner experience are current, relevant, and engaging.
• Develop ongoing support and updates to the training materials.
• Create and maintain a library of global, dynamic training content spanning across multiple modalities and the entire Learner’s Journey.
• Collaborate with the Learning Technology Solutions Team on the development of innovative ideas, processes and practices that will improve learner outcomes.
• Partner with SMEs to understand program goals and define the learning solution that will make their programs successful.
• Use Agile methodology to manage projects, balancing a high-volume of work in a fast-paced environment.
• Create initial learning experience conceptual designs that meet business outcomes and appropriately take advantage of a wide range of enablement options that include: learning assets, knowledge management, certification, learning boards / collections, social learning, etc.
• Provides technologically innovative, engaging, and instructionally sound learning deliverables for customers while partnering with other team members to ensure the most effective and engaging learning.
• Drive innovation and efficiency in the design and development of modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for deployment.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees