Patient Access Representative | Ortho & Sports Medicine | 40 hrs/week

Sanford Health•Sioux Falls, SD

21h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care. As a Patient Access Representative at Sanford Orthopedics & Sports Medicine, you will directly impact the patient journey and contribute to a positive patient experience. This role involves being the first point of contact, creating a welcoming and safe environment for patients either on the phone or in the clinic. The position is ideal for individuals who thrive in a fast-paced environment and are looking for career growth opportunities within Sanford.

Requirements

One year of work experience
Customer service skills essential
May require BLS for certain locations and/or settings

Nice To Haves

High school diploma or equivalent preferred
Post-secondary education helpful
Medical terminology helpful
Six months' customer service experience desired

Responsibilities

Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients about documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with the nursing team and providers to coordinate and schedule appointments to meet patient’s needs and coordinate provider schedules
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Prepare and coordinate charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Handle hospital admission tasks
Perform office duties, such as making copies or sending faxes