Patient Access Representative | Emergency Department | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. The role involves greeting patients, verifying demographics, creating, scanning, and routing documents or electronic forms, informing patients about documents and capturing signatures, establishing and assigning financial responsibility, assisting with arrangements, and collecting co-payments, pre-payments, and payments on account balances. You may also work through registration work queues to address and resolve registration errors or denied insurance claims. Scheduling responsibilities include coordinating and scheduling appointments with nursing teams and providers, obtaining and coordinating referrals, conducting pre-authorizations, arranging interpreter services, checking patients in/out, and operating multi-line phones. You may also resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator. Additional duties can include preparation and coordination of charts, organizing supporting provider documents, initiating and collaborating on patient financial assistance, tracking patient visits and health information management, compiling, distributing, administering, and scoring assessments, coordinating Telemed appointments, making reminder calls for appointments, assisting with hospital admission, and general office duties like making copies or sending faxes.

Requirements

High school diploma or equivalent preferred
One year of work experience
Customer service skills essential
May require BLS for certain locations and/or settings

Nice To Haves

Post-secondary education helpful
Work experience, preferably in a medical office setting
Medical terminology helpful
Six months' customer service experience desired

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes