Vendor Jobs

About The Position

Requirements

• 10+ years of experience in strategic account management, program management, or client success in a data center technology or infrastructure context.
• Demonstrated experience managing complex, multi-phase datacenter or critical infrastructure projects from procurement through commissioning.
• Proven track record of successfully orchestrating large, matrixed internal organizations on behalf of key clients.
• Experience owning senior-level client relationships with consistent satisfaction and renewal outcomes.
• Strong working knowledge of IT procurement processes, vendor management, and hardware/software lifecycle.
• Familiarity with engineering disciplines relevant to datacenter environments (power, cooling, structural, network infrastructure).
• Understanding of infrastructure supply chain dynamics, including lead times, logistics, and risk factors.
• Working knowledge of construction and commissioning processes for mission-critical facilities including testing, certification, and turnover procedures.
• Exceptional organizational skills with the ability to manage multiple concurrent workstreams without losing precision or urgency.
• Outstanding interpersonal and communication skills — able to influence, align, and motivate diverse stakeholders without direct authority.
• Executive presence: comfortable presenting complex program status to C-suite and VP-level audiences with clarity and confidence.
• High proficiency in program reporting tools, project tracking platforms (e.g., MS Project, Smartsheet, Jira), and executive dashboard creation.
• Analytical mindset with the ability to synthesize data from multiple sources into coherent, actionable narratives.
• Ability to remain calm and solution-oriented under pressure, especially during schedule slippage or supply chain disruptions.

Nice To Haves

• PMP, CAPM, or equivalent project/program management certification.
• Experience with hyperscale or colocation datacenter clients.
• Background in or direct exposure to EPC (Engineering, Procurement, and Construction) contracting environments.
• Familiarity with DCIM tools and datacenter operational frameworks.
• Prior experience in a technical pre-sales, solutions engineering, or delivery management role.

Responsibilities

• Serve as the primary and accountable point of contact for assigned customers throughout the entire engagement lifecycle.
• Build and maintain executive-level relationships, ensuring clients experience a seamless, unified interface to the organization regardless of internal complexity.
• Proactively manage client expectations, surface risks early, and deliver consistent status updates with accuracy and confidence.
• Translate highly technical progress across engineering, procurement, and construction workstreams into clear, executive-friendly reporting.
• Lead and align internal teams across IT procurement, engineering, infrastructure supply chain, and construction/commissioning disciplines toward shared client milestones.
• Facilitate cross-departmental coordination meetings, own action items, and drive accountability across all internal stakeholders.
• Act as the internal champion for the client — escalating issues, removing blockers, and ensuring organizational resources are prioritized appropriately.
• Develop and maintain RACI frameworks, communication cadences, and escalation paths for each account.
• Own end-to-end progress reporting from PO placement through datacenter commissioning, ensuring full visibility at every phase.
• Lead the monitoring and reporting on procurement milestones, lead times, logistics, site readiness, infrastructure deployment, and commissioning sign-offs.
• Develop and maintain integrated program dashboards, milestone trackers, and executive summary reports for client delivery.
• Assist with the identification and communication of schedule risks, supply chain disruptions, or resource gaps and develop mitigation strategies in coordination with internal teams.
• Partner with engineering teams to understand design intent, technical specifications, and deployment dependencies.
• Coordinate with infrastructure supply chain on material readiness, logistics scheduling, and delivery confirmation.
• Interface with construction and commissioning teams to track progress against build schedules, system testing, and facility turnover milestones.
• Conduct quarterly business reviews (QBRs) with clients, presenting program performance, insights, and forward-looking roadmaps.
• Provide VOC (Voice of Customer) feedback to internal product and operations teams to drive continuous service improvement.

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• Stock options.