Service of Process Coordinator

Jacob Law Group•Oxford, MS

21h

About The Position

This position is responsible for managing and tracking all service of process activities to ensure timely and accurate delivery of legal documents. This role serves as the primary liaison between the firm and process servers, while also verifying and updating defendant address information to support successful service.

Requirements

High school diploma required
Familiarity with skip tracing tools and case management systems (e.g., Collection Master, TLO, Accurint)
Strong organizational and time management skills
Excellent attention to detail and follow-through
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong communication skills, both written and verbal
Problem-solving and critical thinking
Accountability and ownership of tasks
Vendor coordination and relationship management
Data accuracy and compliance awareness
Persistence in resolving service issues

Nice To Haves

associate or bachelor’s degree preferred
1–3 years of experience in collections, legal support, or process service coordination preferred

Responsibilities

Coordinate and communicate with process servers to ensure prompt service of legal documents
Track and monitor all service attempts and maintain accurate status updates in the case management system
Research, verify, and update defendant addresses using skip tracing tools and internal resources
Ensure all accounts are assigned for service in a timely manner based on firm and legal requirements
Follow up on outstanding or unsuccessful service attempts and take corrective action as needed
Maintain detailed documentation of service activity, including attempts, outcomes, and notes
Escalate difficult-to-serve accounts or address issues to management as appropriate
Work closely with legal staff to ensure deadlines for service are met in accordance with court rules
Identify trends or issues with service vendors and report performance concerns
Assist in vendor management, including maintaining contact lists and performance tracking