Business Process Coordinator

JLL•Richmond, VA

22h•Hybrid

About The Position

JLL is seeking a talented and energetic Business Process Coordinator to play a crucial role in supporting their prestigious financial client in Capital One. This role offers the opportunity to drive efficiency and innovation in a fast-paced financial environment, collaborate with top-tier professionals and industry leaders, and utilize a hybrid work model combining on-site and remote work. The Business Process Coordinator will actively support an environment of teamwork, cooperation, performance excellence, and personal success, fostering cross-functional collaboration with IFM teams and Client stakeholders. They will support operational teams with work order completion, financial closeout, and governance per account KPIs, while identifying opportunities for improved operation and service excellence. This includes providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support, ensuring the delivery of committed services and overall Client satisfaction. The role involves providing information and direction to vendors, facilities staff, and other service providers to ensure excellent coordination and execution of work with minimal disruption, while complying with all requirements of the client contract and meeting or exceeding Key Performance Indicators. The goal is to deliver an exceptional quality of service, as reflected by client feedback, and to coordinate site operations per all agreed policies, procedures, and contract scope, continuously seeking to improve processes and programs.

Requirements

A high school diploma or equivalent
Minimum 3 years experience in facilities management or business operations
Proficiency in Google Suite, Microsoft Office, and other relevant IT tools (e.g., Corrigo, CMMS, Financial Systems)
Excellent communication skills (written and verbal)
Strong organizational and problem-solving abilities
Capacity to work independently and manage multiple tasks under time constraints
Ability to handle stressful situations effectively
Self-motivated, confident, energetic, and adaptable
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Undergraduate degree or equivalent experience
Experience in facilities, property management, hospitality, or related fields preferred

Responsibilities

Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
Foster an environment of cross-functional collaboration with IFM teams and Client stakeholders.
Support operational teams with work order completion, financial closeout, and governance per account KPIs.
Identify opportunities for improved operation and service excellence, providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support.
Ensures delivery of committed services and overall Client satisfaction.
Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations per all agreed policies, procedures, and contract scope.
Seeks to continuously improve processes and programs.