Reconditioning Estimator Specialist

Cox Enterprises • Grove City, OH

21h • Onsite

About The Position

This Retail Services Estimator Specialist position is responsible for generating accurate, timely reconditioning estimates for all internal and external auction customers. Estimates are prepared using company-defined formats and pricing guidelines established by management.

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience
• Proficiency in PC applications and estimating software
• Automotive parts knowledge
• Safe drivers needed; valid driver’s license required.
• Ability to operate vehicles with both standard and automatic transmissions
• Effective verbal communication and interpersonal skills
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Ability to lift and carry up to 25 lbs. (e.g., tools, equipment)
• Vision abilities including close, distance, and color vision, depth perception, and the ability to adjust focus

Nice To Haves

• 1–3 years of collision and/or mechanical estimating experience
• Demonstrated leadership skills and ability to guide cross-functional coordination.

Responsibilities

• Prepare accurate reconditioning estimates for auto body, detail, and mechanical services (including PSI) for commercial, dealer, rental, and retail customers, as well as lot and internal damage.
• Communicate estimates in all required formats (electronic, email, written, etc.) to meet internal and external customer expectations.
• Develop basic estimates using information gathered from technicians, customers, and vendor sources.
• Review, revise, and follow up on repair quotes to ensure accuracy and timely completion.
• Monitor repair status, timelines, and job progress to support cycle-time reduction and throughput goals.
• Coordinate sublet and off-site repairs, ensuring accurate tracking and consistent communication with vendors.
• Serve as a liaison between Client Services, reconditioning teams, mechanical shops, and external vendors to ensure seamless day-to-day operations.
• Assist in workflow coordination across departments to enhance operational efficiency, prioritize vehicle movement, and minimize delays.
• Maintain accurate records and complete all required documentation.
• Gather parts pricing and information from vendors to support estimate accuracy.
• Communicate clearly with customers, auction staff, and internal teams regarding services, products, and repair questions.
• Build and maintain strong working relationships across teams and departments.
• Support scheduling, dispatching, and process improvement initiatives as needed.
• Complete additional duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED