Reconditioning Manager

Cavender Auto Family•Norman, OK

2d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cavender Subaru of Norman, a Cavender Auto Family dealership, is currently seeking a talented Reconditioning Manager to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Requirements

Clear understanding of the reconditioning department process including being familiar with Vehicle Delivery Inspection of Both New and Used Vehicles, Transportation Claims, Generating & Tracking of open repair orders and any open and outstanding safety recalls
The ability to lead a high producing team
proven experience as Service Advisor. a Drive/Service Manager, or Reconditioning Manager
Minimum of 3 years' experience
High School Diploma/GED is required
Successfully complete MVR, background check, and pre-employment drug test.
Valid driver's license

Nice To Haves

Automotive dealership service experience &/or certifications is a plus.

Responsibilities

Lead and manages the team to maximize performance and efficiency
Professionally addresses all customer, operational, and performance concerns
Meets regularly with the GSM/Used Car Manager to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction
Ensures technicians possess the necessary skills, resources, equipment, and information to provide quality service
Educates new employees on their role, expectations, policies, processes and procedures
Conducts performance reviews ensuring employees know their strengths and opportunities for improvement
Identifies performance issues and develop and implement plans to address them
Implements accurate estimate & invoicing processes
Maintains equipment and adequate supplies
Manages and enforces company policies
Managed repair follow-up for pre-owned vehicles by tracking shop progress, maintaining the department's Google tracking document, and communicating timely updates to customers, including pickup notifications when repairs were complete.
Schedule, perform and deliver customer vehicles with "WE OWE" work to be performed