Ux Researcher Jobs

About The Position

Requirements

• Extensive experience in UX Research or Product Research, with a track record of independently leading research initiatives in complex e-commerce, digital healthcare, or health-tech environments.
• Strong expertise in qualitative and quantitative research methods, including user interviews, usability testing, surveys, exploratory research, behavioral analysis, and research synthesis.
• Ability to select appropriate research methods for different business challenges.
• Experience working closely with Product Analytics and combining research findings with product performance data to inform decisions.
• Ability to influence product strategy and decisions by translating complex findings into clear, actionable recommendations and demonstrating measurable impact on product or customer outcomes.
• Practical experience using AI tools in research workflows, such as ChatGPT, Claude, or Codex, and ability to critically evaluate AI-generated outputs and use tools responsibly.
• Excellent communication and stakeholder management skills, including confidence challenging assumptions, presenting findings, and influencing cross-functional Product teams.
• Native or equivalent German proficiency for conducting nuanced research on sensitive healthcare topics, and fluent professional English for collaboration in an international environment.

Nice To Haves

• Familiarity with product analytics tools such as Contentsquare or FullStory.
• Experience in e-health, e-pharmacy, telemedicine, or other digital healthcare services.
• Experience conducting research involving sensitive personal information, vulnerable participants, or regulated products.
• Knowledge of inclusive research practices, accessibility, and health literacy.
• Experience with longitudinal research or diary studies.

Responsibilities

• Own and shape UX research priorities across the Pharma domain, identifying knowledge gaps and aligning research initiatives with customer needs and strategic product priorities.
• Lead end-to-end UX research, including defining objectives, selecting methodologies, recruiting participants, conducting fieldwork, analyzing findings, and communicating actionable insights.
• Research the end-to-end prescription and pharmacy experience, including service discovery, prescription redemption, pharmacy processes, and medication receipt, and identify opportunities to simplify customer journeys through digital solutions.
• Translate research into measurable product improvements by collaborating with Product Management, Design, and Product Analytics and combining qualitative insights with behavioral data, funnels, segmentation, and experimentation.
• Use AI tools such as ChatGPT, Claude, and Codex to support research preparation, synthesis, and insight sharing while ensuring research quality and responsible data handling.
• Share research knowledge and support colleagues in applying effective research methods.
• Influence product decisions and customer outcomes by presenting clear, actionable recommendations based on research.
• Conduct nuanced research with customers on sensitive healthcare topics and collaborate with international teams in English.

Benefits

• Work-from-home arrangements, including up to 20 days per year working anywhere in the EU.
• Team events and regularly scheduled parties.
• Kindergarten grant of €100 per month for employees who pay for kindergarten childcare.
• Anonymous, free professional mental health support from psychologists through nilo.
• Internal and external training and career development support.
• Fully funded Deutschland Ticket for commuting.
• Urban Sports Club membership package with a range of sports and health opportunities.