Lead UX Researcher

AT&T • Dallas, TX

1d • $143,800 - $215,800 • Onsite

About The Position

The Lead UX Researcher plans and executes mixed-methods research across the product lifecycle, using qualitative and quantitative approaches to uncover customer needs, evaluate experiences, and inform product and design decisions. The role partners with design, product, and business stakeholders to translate research into actionable insights, shape experience strategy, and support service design across complex customer journeys.

This strategic partner helps define and create products across multiple domains, leading research programs throughout a product’s lifecycle and supporting end-to-end service design. The researcher develops research plans and methodologies, analyzes complex data, communicates strategic findings to senior stakeholders, and creates personas, journey maps, insight briefs, affinity diagrams, usability reports, frameworks, and service blueprints. The role also maintains a repository of findings, improves research methods, keeps current with UX research practices and tools, and advocates for ethical, user-centered design.

This is a full-time onsite role performed at the designated work location five days per week. No relocation is offered. The position is based in Dallas, Texas, with a 40-hour workweek. The stated annual salary range is $143,800 to $215,800; individual starting salary may depend on geography, experience, expertise, and education or training.

Requirements

• Senior UX research experience with demonstrated impact across the product lifecycle.
• At least 5 years of related experience.
• Expertise in qualitative and quantitative research, including discovery and generative research, surveys, behavioral data analysis, and usability testing.
• Ability to select appropriate research depth and scope and integrate multiple forms of evidence into product and design decisions.
• Strong communication skills and the ability to translate research into clear, digestible formats and product recommendations.
• Ability to confidently advocate for what should and should not be included in product releases.
• Ability to turn insights into design artifacts such as frameworks, journey maps, and service blueprints.
• Ability to synthesize service experiences into visual frameworks, including insights and hypotheses.
• Skill in identifying and tracking metrics and trends, aligning research with product and business priorities, synthesizing insights, and facilitating stakeholder alignment.
• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Develop and implement research plans and methodologies to gather insights that inform design and product decisions.
• Plan and execute qualitative and quantitative research across the product lifecycle, including discovery, surveys, behavioral data analysis, and usability testing.
• Analyze complex research data to identify patterns, trends, and actionable insights.
• Compile findings into strategic reports and presentations and communicate recommendations to senior stakeholders.
• Collaborate with designers, product managers, developers, and other cross-functional stakeholders to integrate research into design and development.
• Influence strategic decisions with research insights and perspectives.
• Create user personas and research artifacts, including insight briefs, journey maps, affinity diagrams, and usability reports.
• Translate insights into frameworks, journey maps, and service blueprints to align stakeholders.
• Synthesize desired service experiences into visual frameworks that guide service efforts and improve frontline staff and customer experiences.
• Identify and track metrics and trends connected to company and product goals, and align research needs with product and business priorities.
• Facilitate activities that engage and align key stakeholders.
• Iterate on research methods and processes, maintain a repository of research findings, and stay current with UX research methodologies, tools, and industry trends.
• Champion user-centered design principles and ensure ethical and effective research practices.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays, based on date of hire
• Paid parental leave
• Paid caregiver leave
• Additional sick leave may be available, subject to applicable terms
• Adoption reimbursement
• Short- and long-term disability benefits
• Life and accidental death insurance
• Supplemental critical illness, accident, hospital indemnity, and group legal benefit programs
• Employee Assistance Programs (EAP)
• Employee wellness programs
• Employee discounts on eligible AT&T mobility plans and accessories, internet and fiber where available, and phone service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior