Senior UX Researcher, B2B SaaS

T-Mobile • Center City, PA

1d

About The Position

T-Mobile is seeking a Senior UX Researcher to be the first dedicated research hire on its T-Ads Programmatic Advertising team. The researcher will lead research initiatives, establish scalable research practices, and ensure user insights inform product strategy and design decisions. They will work closely with Product Managers, UX Designers, and Engineering to build intuitive tools for a programmatic Digital Out-of-Home (DOOH) marketplace that helps buyers and sellers plan, buy, manage, and optimize advertising at scale.

The role investigates complex workflows involving multiple user types, data-rich interfaces, and a combination of automation and human decision-making. Research will help teams uncover user needs, challenge assumptions, and make evidence-based product decisions.

Requirements

• Bachelor's degree plus 3 years of related work experience, an advanced degree with 1 year of related work experience, or an equivalent combination of education and experience.
• Required skills: collaboration, design thinking, prototyping, qualitative research, quantitative research, research management, stakeholder management, usability testing, user experience (UX), and user research.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• A degree in research, psychology, HCI, human factors, or a related field.
• 4–7 years of primary research experience.
• 7–10 years of primary research experience.

Responsibilities

• Scope, plan, and conduct generative and evaluative research, including usability studies, heuristic evaluations, interviews, and surveys.
• Partner with Product Managers, UX Designers, and Engineering to identify research opportunities, prioritize initiatives, and integrate findings into product development and design decisions.
• Define research objectives and UX success metrics, balancing strategic discovery with tactical validation across complex enterprise workflows.
• Synthesize qualitative and quantitative research, using product analytics and behavioral data where appropriate, and deliver actionable recommendations that influence product strategy and improve user experiences.
• Develop foundational processes for participant recruitment, research repositories, and sharing insights.
• Coordinate with external research partners and vendors as needed to support research initiatives.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) and access to free, year-round money coaches.
• Annual bonus or periodic sales incentive or bonus for eligible employees.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance.
• Commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior