UX Researcher
About The Position
At Lyft, the purpose is to serve and connect by cultivating a work environment where all team members belong and have the opportunity to thrive. The UX Researcher designs and conducts research across key product areas, analyzes qualitative and quantitative data, and turns findings into insights and actionable recommendations that inform product direction and improve users’ experiences. The role partners with data scientists and cross-functional teams, communicates and evangelizes research throughout the company, and follows up on implementation to understand how research findings are used. This is a hybrid role based in the New York City area. Team members are expected to work in the office three days per week, on Mondays, Wednesdays, and Thursdays, with the flexibility to work from anywhere for up to four weeks per year.
Requirements
- Master's degree or foreign equivalent in psychology, data analysis, statistics, or a related field.
- At least 1 year of experience in the job offered, data analysis, or a related occupation.
- Experience with research and statistical analysis.
- Experience conducting qualitative and quantitative research.
- Experience analyzing survey data, experimental studies, content analysis, and correlational research.
Responsibilities
- Design and conduct studies across key product areas using methods such as ethnographic or field research, surveys, concept testing, usability testing, and other impactful methods.
- Partner with data scientists to provide qualitative context for quantitative insights.
- Review, analyze, and communicate mixed-methods data to develop tactical and strategic insights and actionable recommendations that drive product innovation and design improvements.
- Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company.
- Work with cross-functional partners to shape product direction based on research findings.
- Follow up with partners about implementation to understand how research findings are being used.
Benefits
- Medical, dental, and vision insurance options, with additional programs available when enrolled.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan.
- 12 observed holidays.
- Discretionary paid time off for salaried team members.
- 15 days of paid time off for hourly team members.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Exclusive opportunity for Lyft team members to test new benefits of the Lyft Pink Ridership Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
