UX Researcher

Blue Cross and Blue Shield of North Carolina•Durham, NC

22h•$81,068 - $129,708

About The Position

We are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.

Requirements

Bachelor’s Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field
Experience with a wide variety of research methodologies
Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus
Ability to work in fast-paced agile / SCRUM environment
The ability to analyze findings and data to deliver actionable insights
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field.

Nice To Haves

Experience in researching Enterprise or IT systems a plus
Experience in health insurance, healthcare, insurance or financial services a plus
Experience with design systems and frameworks

Responsibilities

Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish priorities
Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trends
Work with product designers to run some research studies on their own and ensure they’re following best practices.
Analyze research data to provide actionable insights and identify connections across projects
Map user journeys and systems, and create UX personas or archetypes to help better understand your target users
Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisions
Work with partners and agile teams to provide estimates of timing and level of effort for research
Document and communicate research findings in the research repository for team members and internal partners to access
Participate in business and UI reviews with multi-disciplinary product teams
Coordinate and conduct research sessions, including participant recruitment and session scheduling
Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a “just enough research” mindset
Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experience
Use your research to champion inclusive digital practices and ensure accessible services that work for all users