UX Researcher

Carrier • CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, FL

1d • $79,000 - $158,000

About The Position

Carrier Global Corporation is seeking a Digital Product Design Researcher to study users and operational environments in temperature-sensitive supply chains. The role translates complex, high-stakes workflows and regulated, jargon-heavy contexts into intuitive, testable product experiences. The researcher will observe how users work and make decisions, then turn findings into user flows, wireframes, prototypes, and design recommendations that improve customer outcomes.

Working with stakeholders, product owners, designers, developers, and other partners, the researcher will uncover behavioral insights across audiences and help ensure Carrier’s digital products reflect users’ lived experiences. The work spans innovation, digital, and design initiatives, from exploring new opportunities to improving designs at varying stages of development. The role also contributes to the growth of Carrier Digital’s Design Research practice.

Requirements

• Bachelor’s degree in design or human-computer interaction (HCI).
• At least 5 years of experience contributing to and delivering digital products across web and mobile platforms, including collaboration with designers, developers, and product managers.
• Unrestricted authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

• Experience in life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chains.
• Experience at an enterprise healthcare, medical device, or health IT company, or at a design consultancy with repeated engagements in pharma, medical devices, or supply chain.
• Deep understanding of the full iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution.
• Working knowledge of modern design, research, and AI tools such as Figma, Claude, and Maze.
• A portfolio displaying work samples, research process, customer insights, and research artifacts such as personas, guiding principles, journey maps, and design concepts.
• Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows.
• Passion for IoT software, hardware, connected devices, and data processing.

Responsibilities

• Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-alongs, and diary studies with frontline and expert users.
• Understand complex business dynamics and clarify ambiguous problems.
• Translate research insights into actionable recommendations that guide product decisions, improve products and services, and inform innovation priorities.
• Clearly communicate research findings and implications to internal teams and partners.
• Design user-centered components and experience patterns aligned with established design systems and accessibility standards.
• Partner with stakeholders, product owners, developers, and designers to ensure research-backed designs balance user needs, business priorities, and implementation constraints.
• Contribute to the growth and development of Carrier Digital’s Design Research craft.

Benefits

• Medical, dental, and vision coverage; wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• The position may be eligible for short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior