URBN UX Researcher

URBN•Philadelphia, PA

About The Position

URBN is seeking a UX Researcher to work closely with UX Research team members, UX Designers, Product Managers, and business stakeholders. The role focuses on conducting qualitative and quantitative research to improve the user experience of digital products, including consumer websites and apps, retail systems, and internal tools. The researcher owns projects end to end, from identifying research questions and designing and implementing studies through analysis and communicating results. The role emphasizes critical thinking, strong communication, and research rigor. The researcher independently manages most studies across major methodologies. Large-scale, highly complex, multi-phase projects may receive support from a Manager or Senior Researcher. The role also provides focused support to assigned product teams, requiring an understanding of their roadmaps and proactive identification of research opportunities. The researcher collaborates with data partners and uses AI tools to increase efficiency while retaining independent judgment in interpreting results and drawing conclusions.

Requirements

At least 2 years of experience in user research.
Foundational understanding of web and mobile technologies.
Detail-oriented and highly organized, with the ability to manage multiple ongoing projects.
Demonstrated ability to independently analyze data and construct a clear, evidence-based narrative.
Proven ability to articulate, rationalize, and communicate ideas to stakeholders, focusing on the problems or friction points being addressed.

Nice To Haves

At least 3 years of experience in user research.
Formal education in Human Factors, Human-Computer Interaction, Psychology, or a related field.
Experience in quantitative research methodologies, statistical analysis, and/or data science.
Background in e-commerce or retail.

Responsibilities

Manage most research studies independently from start to finish across major methodologies; seek support from a Manager or Senior Researcher for large, highly complex, multi-phase projects.
Use active listening and critical thinking to identify research opportunities that better serve customers, stakeholders, and the business.
Select appropriate research methodologies for each research question.
Plan and project-manage research work, identifying dependencies and executing according to plan.
Communicate research plans to stakeholders and maintain communication throughout each study.
Design and conduct usability tests, tree tests, card sorts, IDIs, surveys, intercepts, competitive analyses, and contextual inquiries for web, mobile, and cross-channel digital experiences.
Analyze data and translate it into meaningful, actionable business findings, using judgment to determine what to elevate, omit, or deprioritize.
Construct logical, evidence-based narratives based on data and business needs.
Deliver studies on time.
Prepare written reports, usually in Google Slides, and data visualizations that clearly communicate research insights.
Present research findings to stakeholders and write succinct, compelling research summaries for broad stakeholder groups.
Collaborate with data partners, including Advanced Analytics and SEO, to align data and testing strategies and present a cohesive narrative.
Continuously develop and improve research practice and build on previously learned skills.
Support the UX Research team in its ongoing growth and improvement.
Support assigned product teams by understanding their roadmaps and proactively identifying and, where appropriate, executing research opportunities.
Use AI tools to improve research efficiency while ensuring critical thinking and independent judgment guide interpretation and conclusions.