UX Researcher - Clearance Required

LMI • Pittsburgh, PA

2d

About The Position

LMI is seeking a UX Researcher to join an agile team developing software solutions for a DOD Army program. The role requires an active Secret clearance and focuses on defining product direction and ensuring solutions are user-friendly and intuitive. The researcher develops plans, conducts discovery interviews and observational research, and turns findings into actionable insights. The role also involves creating personas, storyboards, user stories, and business requirements for different devices and interfaces.

Working with a small, experienced cross-functional team, the UX Researcher communicates and advocates for users’ needs and guides government clients through design-thinking processes. The position applies human-centered and design-thinking methods to address end-to-end digital employee experience challenges. It collaborates with UX designers, system architects, data engineers, government stakeholders, and decision-makers to align user needs, research findings, and system requirements. Travel is required, stated as 15%.

Requirements

• Bachelor’s degree in a human behavior-related field or equivalent work experience.
• Five years of experience in UI/UX research.
• Active Secret clearance.
• Well-developed analytical, diagnostic, and systems-thinking skills.
• Experience managing user relationships, determining user needs and requirements, managing expectations, and delivering quality results.
• Experience moderating usability studies and generating actionable insights from findings.
• Experience facilitating groups, including groups of senior organizational leaders.
• Ability to develop requirements-documentation artifacts, such as user journey maps, data flow diagrams, interface analyses, or information architecture diagrams.
• Demonstrated ability to use Microsoft Office, including Word, PowerPoint, and Excel.
• Superior oral and written communication skills.
• High energy, enthusiasm, tact, and ability to interact effectively with senior executives from government and industry.
• Knowledge of end-to-end product development processes.
• Self-directed and detail-oriented, with the ability to adapt to changing work efforts and manage shifting priorities.

Nice To Haves

• Experience with agile and design tools such as Jira, Confluence, and Figma.
• Human Centered Design certification.
• Human Factors Engineering experience.

Responsibilities

• Work cross-functionally to establish research goals and use research methodologies to answer research questions.
• Plan and facilitate research strategies with different types of users to gain insight into their needs.
• Evaluate research findings and compile them into actionable insights that inform design and development.
• Communicate and advocate for research findings with government stakeholders and decision-makers using visual mediums.
• Formulate system requirements and solutions, identify enhancements to existing systems, and define requirements and specifications.
• Communicate research findings to the UX design team to support seamless and intuitive user journeys throughout the application.
• Collaborate with system architects and data engineers to align system requirements with user needs throughout the application.
• Create stories and visual models to communicate insights and discoveries.
• Guide government clients through design-thinking processes using human-centered and design-thinking methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level