UX Researcher

Love's Travel Stops & Country Stores•Oklahoma City, OK

7d•Onsite

About The Position

The UX Researcher delivers insights to challenging questions in Love’s product and service design. The role uncovers customer needs by conducting primary research, exploring customer behavior and motivations, and collaborating with Product Owners, Designers, Developers, and QA teams to optimize and develop product features. This is an onsite role located in Oklahoma City.

Requirements

Four-year college degree in Business, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science, or another related field.
At least 2 years of experience in statistical analysis, qualitative analysis, quantitative analysis, product usability moderating, test method selection, and Agile methodology.
Measurable experience integrating customer research into a business’s product design practice.
Proficiency with standard industry software and tools such as Participate, Dynata, Lookback, Quantilope, Medallia, Qualtrics, SurveyMonkey, UserTesting, UXpressia, Google Analytics, and Mixpanel.
Knowledge of Microsoft Office, Adobe Creative Cloud, LucidChart, Invision, LookBack, and Participate.
Strong verbal and oral communication skills, attention to detail, multitasking ability, organization skills, flexibility, relationship-building skills, and self-motivation to take on additional tasks under pressure.
Ability to develop and extend brands across multiple platforms.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Normal range of hearing and vision required.

Responsibilities

Conduct qualitative and quantitative user research, including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations, A/B testing, and trend research.
Lead recruiting and scheduling for testing initiatives.
Establish and promote user research methodologies, best practices, and standards appropriate to product features and timelines.
Collaborate with product owners and the UX team to organize, facilitate, and lead in-person and remote user research sessions.
Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders.
Collaborate with researchers, designers, product managers, and developers to resolve user issues.
Prepare data collection materials such as discussion guides; synthesize findings; and create presentations, personas, task flows, and documentation of research techniques and processes.