UX Researcher

Urban Outfitters•Philadelphia, PA

About The Position

URBN is seeking a UX Researcher to work with UX Research team members, UX Designers, Product Managers, and business stakeholders. The role conducts qualitative and quantitative research to improve the user experience of digital products, including consumer websites and apps, retail systems, and internal tools. The researcher owns projects end to end, from identifying research questions and designing and implementing studies through analysis and communicating results. The role requires critical thinking, strong communication, and a strong foundation in rigorous research.

Requirements

At least 2 years of experience in user research.
Foundational understanding of web and mobile technologies.
Detail-oriented and highly organized, with the ability to manage multiple ongoing projects.
Demonstrated ability to independently analyze data and construct a clear, evidence-based narrative.
Ability to articulate, rationalize, and communicate ideas to stakeholders, with a focus on the problems or friction points being addressed.

Nice To Haves

At least 3 years of experience in user research.
Formal education in Human Factors, Human-Computer Interaction, Psychology, or a related field.
Experience with quantitative research methodologies, statistical analysis, and/or data science.
Background in e-commerce or retail.

Responsibilities

Independently manage most research studies from beginning to end across major methodologies, with support from a Manager or Senior Researcher on large, highly complex, multi-phase projects.
Listen actively and use critical thinking to identify research opportunities that better serve customers, stakeholders, and the business.
Select appropriate research methodologies for research questions.
Project-manage research work by preparing project plans, identifying dependencies, and executing against plans.
Communicate research plans to stakeholders and keep them informed throughout the study process.
Design and conduct usability tests, tree tests, card sorts, individual depth interviews, surveys, intercepts, competitive analyses, and contextual inquiries for web, mobile, and cross-channel digital experiences.
Analyze data and translate it into meaningful, actionable business findings, judging which observations to elevate, cut, or deprioritize.
Construct a logical narrative based on research data and business needs.
Deliver studies on time.
Prepare written reports, usually in Google Slides, and data visualizations that communicate insights clearly.
Present findings to stakeholders and write concise, compelling research summaries for broad stakeholder groups.
Collaborate with data partners, including Advanced Analytics and SEO, to align data and testing strategies and present a cohesive narrative.
Continuously develop and improve research practice and support the UX Research team's ongoing growth and improvement.
Provide focused support to assigned product teams by understanding their roadmaps and proactively identifying and, when appropriate, conducting research.
Use AI tools to improve research efficiency while retaining critical thinking and independent judgment in interpreting results and drawing conclusions.