UX Researcher

URBN•Philadelphia, PA

About The Position

URBN is seeking a UX Researcher to work closely with the UX Research team, UX Designers, Product Managers, and business stakeholders. The role executes qualitative and quantitative research to improve the user experience of digital products, including consumer websites and apps, retail systems, and internal tools. The researcher owns projects end to end, from identifying research questions and designing and implementing studies through analysis and communicating results. The position emphasizes research rigor, critical thinking, and strong communication.

Requirements

At least 2 years of experience in user research.
Foundational understanding of web and mobile technologies.
Detail-oriented, highly organized, and able to manage multiple ongoing projects.
Ability to independently analyze data and construct a clear, evidence-based narrative.
Ability to articulate, rationalize, and communicate ideas to stakeholders, focusing on problems or friction points to solve.

Nice To Haves

At least 3 years of experience in User Research.
Formal education in Human Factors, Human-Computer Interaction, Psychology, or a related field.
Experience in quantitative research methodologies, statistical analysis, and/or data science.
Background in e-commerce or retail.

Responsibilities

Manage most research studies independently from start to finish across major methodologies; partner with a Manager or Senior Researcher on large, highly complex, multi-phase projects.
Ask questions and identify research opportunities that help better serve customers, stakeholders, and the business.
Select appropriate research methodologies for research questions.
Project-manage research by writing project plans, anticipating dependencies, and executing to plan.
Communicate research plans to stakeholders and keep them informed throughout studies.
Design and execute major research methodologies—including usability tests, tree tests, card sorts, IDIs, surveys, intercepts, competitive analysis, and contextual inquiries—for web, mobile, and cross-channel digital experiences.
Analyze data and translate it into meaningful, actionable business findings, using judgment to prioritize observations.
Construct logical narratives based on data and business needs.
Deliver studies on time.
Prepare written reports, usually in Google Slides, and data visualizations that communicate research insights clearly.
Present findings to stakeholders and write succinct, compelling research summaries for broad stakeholder groups.
Collaborate with data partners, such as Advanced Analytics and SEO, to align data and testing strategies and present a cohesive narrative.
Continuously develop and improve research practice and support the UX Research team's growth and improvement.
Support assigned product teams by understanding their roadmaps and proactively identifying and, when appropriate, conducting research.
Use AI tools to improve research efficiency while retaining critical thinking and independent judgment in interpretation and conclusions.