UX Researcher - Clearance Required

LMI • Pittsburgh, PA

3d • $120,000 - $150,000

About The Position

LMI is seeking a UX Researcher to join an agile team developing software solutions for a Department of Defense Army program. The role requires an active Secret clearance. The UX Researcher helps define product direction and ensure solutions are user-friendly and intuitive by planning and conducting research, synthesizing findings into actionable insights, and advocating for user needs. The role includes creating personas, storyboards, user stories, and business requirements for various devices and interfaces. The researcher collaborates with a small, experienced cross-functional team and guides government clients through human-centered and design thinking methods to address end-to-end digital employee experience challenges.

LMI is a digital solutions provider focused on accelerating government impact through innovation and speed. It develops commercial-grade platforms and mission-ready AI for federal agencies and serves defense, space, healthcare, and energy sectors. LMI is headquartered in Tysons, Virginia. This position is located in Pittsburgh, Pennsylvania, and requires 15% travel.

Requirements

• Bachelor’s degree in a human behavior-related field or equivalent work experience.
• 5 years of experience in UI/UX research.
• Active Secret clearance.
• Well-developed analytical, diagnostic, and systems-thinking skills.
• Experience managing user relationships, determining user needs and requirements, managing expectations, and demonstrating commitment to quality results.
• Experience moderating usability studies and generating actionable insights from findings.
• Experience facilitating groups, including groups of senior organizational leaders.
• Ability to develop requirements documentation artifacts such as user journey maps, data flow diagrams, interface analyses, and information architecture diagrams.
• Demonstrated ability to use Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Superior oral and written communication skills.
• High energy, enthusiasm, tact, and ability to interact effectively with senior government and industry executives.
• Knowledge of end-to-end product development processes.
• Self-directed and detail-oriented, with the ability to adapt to changing work efforts and manage shifting priorities.

Nice To Haves

• Experience with agile and design tools such as Jira, Confluence, and Figma.
• Human Centered Design certification.
• Human Factors Engineering experience.

Responsibilities

• Work cross-functionally to establish research goals and use appropriate research methodologies to answer research questions.
• Plan and facilitate research strategies with different types of users to gain insight into their needs.
• Evaluate research findings and compile actionable insights to inform design and development processes.
• Communicate and advocate for research findings with government stakeholders and decision-makers using compelling visual mediums.
• Formulate system requirements and solutions, identify enhancements to existing systems, and define requirements and specifications.
• Communicate research findings to the UX design team to help create seamless, intuitive user journeys throughout the application.
• Collaborate with system architects and data engineers to align system requirements with user needs throughout the application.
• Create compelling stories and visual models to communicate insights and discoveries.
• Guide government clients through design thinking processes, using human-centered and design thinking methods to solve end-to-end digital employee experience challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level