Universal Banker Jobs

About The Position

Requirements

• High school diploma.
• Advanced written English and fluent verbal English.
• Excellent verbal and written communication skills.
• Strong organizational skills and willingness to adapt in a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong customer service skills and ability to build and maintain relationships.

Nice To Haves

• Korean language skills.

Responsibilities

• Provide welcoming, professional customer service and resolve customer inquiries and issues promptly.
• Understand customer needs and recommend appropriate banking products and services.
• Promote products and services, including accounts, loans, and other financial solutions, to support individual and branch sales goals.
• Educate customers about digital banking options and self-service tools.
• Maintain knowledge of bank products, services, and promotions.
• Process deposits, withdrawals, transfers, and payments accurately and efficiently.
• Assist customers with opening, updating, and closing accounts in accordance with bank policies and procedures.
• Identify opportunities to cross-sell or upsell products and services.
• Maintain cash drawer accuracy and follow cash-handling procedures.
• Follow bank policies, procedures, regulatory requirements, security protocols, and fraud-prevention practices.
• Participate in operational tasks, including ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate suspicious account activity or potential risks to management.
• Maintain organized and accurate records for branch audits and operational reviews.
• Collaborate with branch team members to support service delivery and branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions.

Benefits

• Benefits are offered; specific benefits are not listed.
• Bonus is offered.