UB - Universal Banker

PATRIOT BANK, N.A.•Beverly Hills, CA

15d

About The Position

The Universal Banker supervises and manages the branch service line while processing a variety of financial transactions and providing excellent customer service. The role supports the Branch Manager and Assistant Branch Manager with Universal Banker duties as needed, assists with staff training, coaching and balancing, and helps ensure adherence to Bank policies and procedures. The position also prepares and manages schedules to ensure adequate service coverage and contributes to branch goals through sales activities and by identifying business opportunities with current and potential customers. The position requires familiarity with the Bank’s products and services to assess customer needs, recommend appropriate solutions, and support cross-selling and up-selling. It performs customer transactions and account services, supports team development, and helps maintain operational soundness through audits and compliance with account-opening, security, and other Bank procedures. The employee must be willing to work flexible shifts, including Saturdays, and cover other branches when needed. This position involves travel to client offices, prospects, branches, and industry events. The work environment is usually moderately noisy, with occasional exposure to outside weather conditions. Physical duties include sitting, using hands, talking and hearing; frequent reaching; occasional standing, walking, stooping, kneeling, crouching or crawling; and occasionally lifting or moving up to 10 pounds.

Requirements

Associate degree or 1–3 years of relevant experience in consumer banking, business banking or retail services.
At least 1–2 years of banking and cash-handling experience.
Basic PC, Microsoft Word and Excel proficiency.
Customer service and/or sales experience.
Excellent organizational, interpersonal and communication skills.
Attention to detail while multitasking.
Strong math aptitude and excellent customer-service ability.
Ability to build and maintain customer relationships.
Team-player approach and willingness to work at other branches as needed.
Strong sense of integrity and personal ethics.
Competency and accountability in following Bank operational standards.
Strong working knowledge of Bank products and services.
Clear and effective communication.
Collaborative approach.
Detail-driven, with a high level of accuracy.

Responsibilities

Implement outreach calling programs and required sales activities.
Know Bank products and services to assess customer needs and recommend solutions that benefit the customer and the Bank.
Cross-sell and up-sell Bank products and services by answering inquiries and informing customers about new offerings.
Coach team members to identify sales opportunities and refer customers to appropriate internal business partners in support of sales revenue goals.
Support team members’ professional development through coaching, training and recognition.
Perform daily banking transactions using the TCR, including deposits, withdrawals, check cashing, ATM maintenance and reloading, and requests for account information.
Provide customer service for account openings, closings and servicing using required application systems.
Obtain necessary new-account documents and follow KYC and CIP guidelines.
Use sound judgment to make decisions and solve problems when a manager or assistant manager is absent.
Make daily overdraft decisions when a manager is unavailable.
Perform daily, monthly, quarterly and annual audits to ensure operational soundness.
Perform Universal Banker functions during staff shortages.
Open and close the branch according to Bank operating and security procedures.
Work flexible shifts, including Saturdays, and cover other branches when needed.