Universal Banker

First Citizens Bank•Arnold, MO

15d

About The Position

At First Citizens Bank, the Universal Banker supports customers and the branch community by processing transactions and other customer service requests. The position helps customers understand the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying opportunities and referring customers to appropriate bank partners. The successful candidate communicates confidently and proactively, demonstrates professionalism and empathy, learns and adapts to new information and technology, builds effective working relationships, and handles multiple demands while shifting priorities as needed. The role fosters collaborative partnerships that deliver value to customers, prospects, and colleagues. It involves initiating conversations to uncover sales or referral opportunities, listening carefully and asking questions to understand customer needs, and taking prompt action to address them. The Universal Banker also seeks coaching, supports bank initiatives, and uses available tools to improve performance. The position follows applicable regulations, bank policies, procedures, and delegated authorities to manage risk in customer interactions, transactions, and financial exposures. It requires completing training on time and performing assigned office-management duties. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency, with results potentially reflecting both individual and team performance. First Citizens Bank states that it offers a competitive benefits program; further details are available on its benefits website.

Requirements

High school diploma or GED.
At least 6 months of customer service experience.

Nice To Haves

At least 1 year of recent banking experience, ideally as a Bank Teller or Universal Banker.
At least 1 year of recent, high-volume U.S. dollar cash-handling experience.
Previous sales experience.

Responsibilities

Process transactions and other customer service requests in the branch.
Facilitate customer awareness and education of bank capabilities, tools, and resources.
Identify sales opportunities and refer customers to the appropriate bank partner or branch team member.
Initiate conversations, listen to customers, and ask questions to understand their needs and preferences.
Take prompt action to address customers’ immediate needs.
Make client servicing calls and support branch sales efforts.
Seek coaching, support bank initiatives, and leverage tools to optimize performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage risk.
Complete required training by established deadlines.
Perform assigned general office-management duties.
For deposit-taking roles, maintain transaction accuracy and operational efficiency.