Universal Banker

American Bank & Trust - South Dakota•Lisbon, ND

15d

About The Position

The Universal Banker serves customers in a courteous, professional, and friendly manner, identifies their needs, and provides appropriate bank products or connects them with the relevant areas of the bank. The role performs teller duties and supports customers with individual retirement accounts, debit cards, internet banking, and other retail technology products. It also maintains specified risk-related customer files and contributes to sales, growth, compliance, and referral goals. The position involves work primarily within the bank during normal business hours, with some Saturday work required and unscheduled evening or weekend work potentially needed to meet customer and employee needs. Occasional out-of-town and overnight business travel may be required. The work requires sustained mental and visual concentration and may involve stressful situations and lifting and moving office supplies and equipment weighing up to 20 pounds.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer-service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Ability to lift and move up to 20 pounds of office supplies and equipment.
Some bending, turning, and twisting.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience is helpful.

Responsibilities

Interact with customers professionally and identify their needs; provide appropriate products or refer customers to relevant areas of the bank.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales, and stay current on changes by attending IRA sessions.
Process debit card requests, including activations, closures, deletions, and hot-card requests; research customer issues and review accounts.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files, including dormant, negative, and write-off accounts, and files for Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develop relationships with other bank employees to enhance teamwork.
Represent the bank at civic and community events.
Participate in Retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.