Universal Banker
About The Position
The Universal Banker provides customer service and sales support in a bank branch. The role assists customers with inquiries and issues, learns about their banking needs, recommends and promotes suitable products and services, and explains digital banking options and self-service tools. It also performs teller transactions and supports account openings, updates, and closures while following bank policies and procedures. The position helps maintain accurate cash drawers and records, supports branch operations such as ATM balancing and night deposit processing, and follows compliance, security, and fraud-prevention requirements. The Universal Banker works with branch colleagues to meet service and sales goals and may assist with training and mentoring new team members as directed by management.
Requirements
- High school diploma.
- Advanced written English and fluent verbal English.
- Excellent verbal and written communication skills.
- Strong organizational skills and willingness to adapt in a fast-paced environment.
- Ability to manage multiple tasks, projects, and deadlines simultaneously.
- Strong customer service skills and ability to build and maintain relationships.
Nice To Haves
- Korean language skills.
Responsibilities
- Provide welcoming, professional customer service and resolve customer inquiries and issues promptly.
- Understand customer needs and recommend appropriate banking products and services.
- Promote products and services, including accounts, loans, and other financial solutions, to support individual and branch sales goals.
- Educate customers about digital banking options and self-service tools.
- Maintain knowledge of bank products, services, and promotions.
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Assist customers with opening, updating, and closing accounts in accordance with bank policies and procedures.
- Identify opportunities to cross-sell or upsell products and services.
- Maintain cash drawer accuracy and follow cash-handling procedures.
- Follow bank policies, procedures, regulatory requirements, security protocols, and fraud-prevention practices.
- Participate in operational tasks, including ATM balancing, night deposit processing, and maintaining branch supplies.
- Monitor and escalate suspicious account activity or potential risks to management.
- Maintain organized and accurate records for branch audits and operational reviews.
- Collaborate with branch team members to support service delivery and branch goals.
- Assist with training and mentoring new team members as directed by management.
- Participate in branch meetings and training sessions.
Benefits
- Benefits are offered; specific benefits are not listed.
- Bonus is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
