Universal Banker Jobs

About The Position

Requirements

• Customer service experience in banking or a similar field is preferred, or an equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities.
• Good judgment and strong organizational skills.
• Ability to manage multiple responsibilities, prioritize, research and solve problems, pay attention to detail, and handle confidential information.
• Strong interpersonal skills and the ability to work cooperatively with customers and employees.
• Excellent verbal, listening, and communication skills.
• Ability to provide Legendary Service that exceeds expectations.
• Ability and desire to represent Central Bank positively and professionally in the community.

Responsibilities

• Deliver a consistent, exceptional customer experience by identifying customer needs and recommending appropriate bank products and services.
• Accurately and efficiently process customer transactions, including opening and maintaining personal and business accounts.
• Support individual and team goals and contribute to overall branch performance.
• Refer customers to subject-matter experts when complex financial needs or goals are identified.
• Make required outbound calls to help grow and retain customer relationships.
• Participate in ongoing training and professional development to enhance skills and stay current with best practices.
• De-escalate customer concerns or complaints calmly and empathetically, focusing on solutions and following bank policies and escalation procedures as needed.
• Conduct activities in accordance with bank policies, procedures, systems, the Corporate Code of Conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.