Universal Banker

Y-12 Credit Union • Maryville, TN

12d

About The Position

As a Member Experience Consultant (MXC), you build relationships with members, solve problems, and help them feel confident about their financial decisions. You help make banking easier, more personal, and more helpful through everyday member interactions. The role includes typical everyday banking responsibilities while focusing on understanding members’ needs and creating positive service experiences.

Requirements

• Enjoy helping people and finding solutions.
• Communicate clearly, build trust naturally, and enjoy connecting with others.
• Believe great service means understanding a person's needs, not just completing a transaction.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their financial well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver professional, accurate, and genuinely helpful service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed