Universal Banker I - Martinez Fury's Ferry, GA

Southstate Bank•Martinez, GA

12d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs, combining teller and financial services representative (FSR) responsibilities. The role provides transactional and account-management services, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position is based at 409 Fury's Ferry Road, Martinez, Georgia, in an open lobby area with an individual workstation inside a climate-controlled facility. Travel may be required for meetings or training as needed.

Requirements

At least one year of teller or cash-handling experience.
At least six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
High school diploma or equivalent.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
Know and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and refer customers to help expand relationships.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area and professional appearance.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
Balance transactions daily and potentially service or balance ATMs and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and use security devices appropriately.
Open new deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously and discreetly, and refer difficult matters to other sources as appropriate.
Show appreciation for customers and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence related to customer development efforts are accurate, timely, and properly distributed.
May assist with training new tellers and may provide safe deposit box access.
May perform vault or backup vault responsibilities.
Perform other duties as assigned.
Attend required training, including SouthState Way, New Team Member Orientation, Teller Foundations, Banker Foundations, and assigned regulatory compliance training; acknowledge assigned policies through DocuSign.
Travel to meetings or training as needed.