Universal Banker I - Martinez Fury's Ferry, GA

SouthState Bank•Martinez, CA

13d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role operates in a dual capacity as a Teller and Financial Services Representative (FSR), providing exceptional service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position handles customer transactions, account openings and maintenance, referrals, customer problem resolution, and enrollment in self-service banking options. It requires knowledge of bank products, services, regulations, policies, security procedures, and audit procedures. Additional responsibilities may include vault or backup vault duties and other tasks as assigned. The role is generally performed at an individual workstation in an open branch lobby inside a heated and cooled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and balance transactions daily.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
May guide and train new tellers, provide customers access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
Follow transaction policies and procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open deposit accounts and handle services such as stop payments, wire transfers, and other maintenance within assigned limits.
Explain policies and procedures to customers and resolve problems and complaints courteously and discreetly, referring difficult issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
Complete required orientation, foundations, regulatory compliance, policy acknowledgment, and any additional assigned training.
Perform vault or backup vault responsibilities when assigned, and other duties as assigned.
Travel to meetings or training as needed.