Universal Banker I - Cleveland, GA

SouthState Bank•Cleveland, OH

12d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, combining Teller and Financial Services Representative (FSR) duties. The role provides exceptional service for transactions and account management, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position handles customer transactions, account openings and servicing, customer referrals, and problem resolution. It requires knowledge of bank products, services, policies, and applicable banking regulations, as well as the ability to help customers use self-service technology. The role follows branch security and audit procedures and maintains accurate and timely customer-development records. The position is based in an open lobby area with an individual workstation inside a heated and cooled facility. Travel may be required for meetings or training. The role includes required orientation, teller and banker foundations, regulatory compliance training, and assigned policy acknowledgments; additional training may be required depending on experience.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand bank products and services, including their features, benefits, rules, regulations, pricing, and basic explanations.
Listen to identify customer needs and expectations and make referrals to expand customer relationships.
Maintain a neat, professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions; maintain an orderly work area; cash checks; process savings withdrawals within assigned limits; sell certified checks; and balance transactions daily.
Follow transaction procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open deposit accounts and handle services such as stop payments, wire transfers, and other account-maintenance functions within assigned limits.
Explain bank policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer-development efforts are accurate, timely, and properly distributed.
May assist in guiding and training new tellers, provide customers access to safe deposit boxes, service or balance ATMs, use the branch capture system, and perform vault or backup vault responsibilities.
Perform other duties as assigned.
Attend required orientation, teller and banker foundations, regulatory compliance training, and policy acknowledgments; complete additional training as required.
Travel to meetings or training as needed.