Part-Time Universal Banker

Ridgewood Savings Bank•New York, NY

11d•$22 - $27

About The Position

The Part-Time Universal Banker provides savings bank services to new and existing customers efficiently and reliably, in accordance with government regulations and bank policies and procedures. The role supports customer relationships by promoting bank products and services, answering questions, processing banking requests and transactions, and helping resolve customer concerns. It also includes account opening and maintenance, transaction balancing, regulatory compliance, fraud prevention, clerical work, and assisting with training new teller trainees.

Requirements

High school diploma or equivalent.
Basic math skills.
Proficiency using a personal computer.
Basic knowledge of Microsoft Office.

Nice To Haves

Above-average verbal and written communication skills.
Banking experience or equivalent relevant experience; one year is preferred.

Responsibilities

Promote the sale of bank products and services through the internal sales process to maximize banking relationships.
Answer customer questions about services, products, and account information, and process requests for banking services.
Open accounts by collecting and verifying identification under the Customer Identification Program and BSA requirements, and provide appropriate Regulation DD disclosures.
Process transactions, close accounts, and make changes according to established procedures.
Help deter fraud by validating customer documentation, examining and collecting pedigree information, checking endorsements, and verifying hold codes and item details, legitimacy, and negotiability.
Order ATM and Debit MasterCards through the core system, ensuring accurate delivery information and mitigating risk.
Perform clerical duties assigned by the Branch Management Team and Head Teller, including filing, locating account records, scanning work, and updating account information in the core system.
Follow current shredding procedures to comply with Regulation P.
Analyze and resolve customer concerns through effective verbal and written communication and established procedures.
Make follow-up calls to ensure excellent service and receipt of pending items.
Develop comprehensive knowledge of bank products and services to provide accurate, relevant customer information.
Verify monetary transactions using basic math and a calculator.
Process customer transactions using the bank's core operating system and cash dispenser.
Balance daily by counting cash, adding checks, listing transaction totals and ledger items, and identifying and correcting discrepancies between debits and credits.
Apply bank policies and procedures when processing transactions to ensure regulatory compliance.
Scan checks and ensure proper bank endorsement for accurate credit and settlement in accordance with Regulation CC.
Sell currency to management as necessary to mitigate risk and comply with cash limits.
Assist in training new teller trainees by demonstrating and teaching transaction processing, observing and correcting their work, and helping them prepare to open their own teller box.