Universal Banker (Part-time)

Local Bank•Huntsville, AL

5d•Onsite

About The Position

The Universal Banker delivers a seamless and exceptional customer experience by performing both teller and personal banker duties. The role builds customer relationships, addresses financial needs, and promotes bank products and services. The position combines customer service, banking transactions, account opening and management, digital banking assistance, and compliance responsibilities. This is a part-time role in a standard branch/office environment. The stated schedule is Monday through Friday, 10:00 a.m. to 2:00 p.m., with occasional additional coverage during busy periods or when short-staffed. Occasional work outside standard business hours, including evenings and weekends, may be required.

Requirements

High school diploma or equivalent required.
Working knowledge of banking regulations, teller operations, and deposit and loan products and services.
Excellent verbal and written communication and interpersonal skills.
Strong organizational and multitasking skills.
Sound judgment and problem-solving ability, particularly in customer situations.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to maintain confidentiality and exercise discretion with sensitive customer and bank information.
Ability to stand or sit for extended periods.
Ability to lift and carry up to 25 lbs.

Nice To Haves

Associate’s or bachelor’s degree in business, finance, or a related field.
1–3 years of experience in retail banking, customer service, or sales.
Experience with Jack Henry SilverLake Core and/or Banno online banking.

Responsibilities

Serve as the first point of contact for customers and provide friendly, professional, personalized service.
Identify customer needs and recommend appropriate banking products, services, and solutions.
Develop and maintain customer relationships to enhance loyalty and satisfaction.
Process routine banking transactions, including deposits, withdrawals, check cashing, and payments.
Open and manage checking, savings, and certificate of deposit accounts.
Assist customers with online and mobile banking services.
Cross-sell products and services, including loans and business accounts.
Educate customers about bank products and services suited to their financial needs.
Participate in promotional activities to grow the branch’s customer base.
Follow bank policies, procedures, and regulatory requirements.
Safeguard customer information and help prevent fraudulent activities.
Accurately maintain and balance cash drawers and other financial records.
Perform other duties as assigned.