Part-Time Universal Banker

Ridgewood Savings Bank•Laurelton, NY

10d

About The Position

The Part-Time Universal Banker provides savings bank services to new and existing customers efficiently and reliably, consistent with government regulations and bank policies and procedures. The role promotes bank products and services, responds to customer needs, processes account activity and transactions, helps prevent fraud, and supports regulatory compliance. It also includes balancing daily transactions, assisting with customer follow-up, and training new teller trainees.

Requirements

High school diploma or equivalent.
Basic math skills.
Proficiency using a personal computer.
Basic knowledge of Microsoft Office.
Above-average verbal and written communication skills preferred.
Banking experience preferred, or relevant experience equivalent to one year.

Nice To Haves

Banking experience.
Above-average verbal and written communication skills.

Responsibilities

Promote the sale of bank products and services through the internal sales process to maximize banking relationships.
Answer customer questions about services, products, and account information, and process requests for banking services.
Open accounts by collecting and verifying identification under the Customer Identification Program and BSA requirements; provide disclosures required by Regulation DD.
Process transactions, account closures, and account changes according to established procedures.
Deter fraud by checking customer documentation, collecting and examining pedigree information, checking endorsements, and verifying hold codes and other item details and legitimacy.
Order ATM and Debit MasterCards through the core system, ensuring accurate information and appropriate delivery to mitigate risk.
Perform clerical tasks assigned by Branch Management Team and Head Teller, including filing, locating account records, scanning work, and updating core-system account information.
Follow current shredding procedures to comply with Regulation P.
Resolve customer concerns through verbal and written communications, following established procedures.
Make follow-up calls to customers to confirm satisfactory service and receipt of pending items.
Develop comprehensive knowledge of bank products and services to provide accurate and relevant information to customers.
Verify monetary transactions using basic math skills and a calculator.
Process customer transactions using the bank’s core operating system and cash dispenser.
Balance daily by counting cash, adding checks, listing transaction totals and ledger items, and identifying and correcting errors when debits and credits do not balance.
Apply bank policies and procedures when processing transactions to ensure regulatory compliance.
Scan checks and ensure proper bank endorsement for accurate credit and settlement in accordance with Regulation CC.
Sell currency to management as necessary to mitigate risk and comply with cash limits.
Assist in training new teller trainees by demonstrating transaction processing, observing and correcting their work, and helping them prepare to open their own teller box.